Frequently Asked Questions

Everything you need to know about your iConCity shopping experience.

Are all electronics sold on iConCity authentic?

Yes, iConCity guarantees 100% authenticity for all products. We source directly from authorized distributors and manufacturers to ensure you receive genuine hardware and software.

What is the standard shipping timeframe for tech orders?

Most orders are processed within 24 hours. Domestic express shipping typically takes 2-4 business days, while standard shipping arrives within 5-7 business days.

What is your return policy for opened electronics?

We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and manuals. A restocking fee may apply to items that are not in 'like-new' condition.

Do my purchases come with a manufacturer warranty?

Every electronic device sold at iConCity includes a full manufacturer's warranty. We also offer extended iConCity Protection Plans at checkout for additional coverage against accidental damage.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern financing options like Klarna and Affirm for flexible monthly payments.

How do I track my order's delivery status?

Once your order ships, you will receive an automated email containing a tracking number and a link to our real-time tracking portal.