iConCity Returns & Exchanges
At iConCity, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Log in to your iConCity account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Carefully place the electronic device and all original components into the original box, ensuring it is securely sealed to prevent damage during transit.
Ship It Back
Attach the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technical team verifies the condition of the returned unit, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing